Most shoppers don’t fully appreciate what goes on behind the scenes at their grocers. Yes, nowadays, with empty shelves all too often staring them in the face, they no longer take full shelves for granted. But there are lots of other things going on that may have slipped them by.

The floors have to be cleaned, not only at night when they get a good going over, but, also, when people spill all sorts of things on them. Mop ups have to be done quickly, before everyone tracks these liquids and gels all over the place. We all know that light bulbs sometimes go out at home. They are also inconsiderate enough to do the same in stores. Someone has got to fix that, and sooner rather than later for appearances to be kept up. The shelves must be continually stocked, and, again, not only on the graveyard shift. People in the back rooms keep track of the entrance and exit of wares.

No one can accuse customers of not being unaware of the check-out counter. They may dilly dally to their heart’s content while they fill up their shopping baskets, but when it comes to paying for their purchases, it is the rare shopper who does not exhibit a bit of impatience, and often more than just a little bit.

Sometimes, all too often, there are four or five people ahead of you when you just want to get out of there quickly; often their carts are filled to the brim. A 15-minute wait faces you. Self-serve check-out counters pick up some of this slack, but not all of it. They don’t work all that well with full baskets, and, also, some people, particularly the elderly, just don’t take to them. So, what do the supermarket managers do when customers stack up at the checkout counter?

MyPillow 3

Why, they reroute everyone out in the aisles and back rooms who are not doing absolutely necessary tasks and have them open more cash registers—unless, that is, the manager is totally asleep at the wheel. Why pray tell, is he so keen to reallocate his staff? Profit and loss considerations loom large. The customers may not always “be right,” but it behooves the manager to do everything reasonable that he can to satisfy them. The head office looks with great interest in the gross sales and profits of each of its establishments. If a grocery gets a reputation for making shoppers cool their heels inordinately, they will make their purchases elsewhere.

Compare and contrast this with the behavior that meets those who avail themselves of bureaucratic establishments such as the Post Office, Motor Vehicle Bureau or the passport office. Workers there, too, have other tasks to acquit besides directly conferring with clients. They have to sort mail in the first establishment and fill out all sorts of forms in the latter two cases. Yet, when the queues lengthen inordinately, do the managers drag employees out of the back offices so that they can cut down on waiting times? They tend to do no such thing.

Why the wildly vast difference between the two types of establishments? Is it because there are just nicer people working for the former rather than the latter? This hypothesis cannot be dismissed out of hand, but there is no evidence that managers in groceries, drug stores and other such establishments are filled with more of the milk of human kindness than those employed in the so called “public sector.”

Imagine, now, if the US Post Office were completely privatized, and was forced to compete with other private companies providing similar services. Do you think that the customers would now be elevated into number #1 position? It seems extremely likely.

On the other hand, if your local grocery store were taken over by the government, and all the managers and workers became bureaucrats, do you think customer service would stop being so nimble and friendly, and start becoming more rigid and rude? That seems extremely likely, too.

Competition tends to bring about not only a better product, but also more caring services that go along with transferring them to the buying public.

Walter Block

Walter Block

Walter Edward Block is an American economist and anarcho-capitalist theorist who holds the Harold E. Wirth Eminent Scholar Endowed Chair in Economics at the J. A. Butt School of Business at Loyola University New Orleans. He is a member of the FEE Faculty Network.

This article was originally published on Read the original article.

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One Sick Day Proves We Need More Voices in Truthful Media

On October 19, I was sick. It crossed my mind that I had finally gotten the ‘rona, but my wife’s cream of chicken soup and a few extra hours of sleep into mid-afternoon had be back up and running after a sleepless night before.

When I finally stumbled over to my computer in the evening, I was met with a deluge of concern from readers. They asked what had happened as only one article had been posted that day. Generally, we post between 10-20 daily between all of the sites, not included curated and aggregated content. Seeing that we’d only posted my super-early morning article before taking the rest of the day off had readers assuming the worst.

We have a wonderful and talented group of writers who volunteer their time for the sites and their readers. Sharing their amazing perspectives has always been a blessing to us because we cannot afford to hire anyone at this time. But having great writers is meaningless if we don’t have great editors, or at least one additional. My wife helps me read and edit stories from time to time, but I’m a one-man show when it comes to getting the stories posted.

Whenever I highlight our desperate need for donations, I note that we do not receive money from Google ads even though most in conservative media are beholden. I often ambiguously note that the money donated will help us grow. Today, I’m highlighting a specific need. We must get an editor to help take some of the load and to expand on our mission of spreading the truth to the world. One sick day proved that.

The great news is that there is no shortage of people who CAN help. I am emailed variations of resumes every week by people who are much smarter than I am. As much as I’d love to hire some of them, we simply cannot. That takes money and as blessed as we’ve been to receive donations and collect ad money (though not from Google or Facebook), we have still fallen short.

Those who have the means, PLEASE consider donating. We have the standard Giving Fuel option and people can donate through PayPal. We are also diving into what we believe is extremely disruptive technology at, the world’s first major donation portal for crypto. I’ll be talking a lot more about them in the near future. Those who prefer Bitcoin can send to my address here: 3A1ELVhGgrwrypwTJhPwnaTVGmuqyQrMB8

We can get the voices out there and we’re willing to shine a spotlight on new talent. We just need the resources to make it happen. If you can help, we would be extremely grateful.

Thank you and God bless!

JD Rucker

All ORIGINAL content on this site is © 2021 NOQ Report. All REPUBLISHED content has received direct or implied permission for reproduction.

With that said, our content may be reproduced and distributed as long as it has a link to the original source and the author is credited prominently. We don’t mind you using our content as long as you help out by giving us credit with a prominent link. If you feel like giving us a tip for the content, we will not object!

JD Rucker – EIC

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